Delivery & Returns

Delivery and collection of goods

Before you place your order, on our order pages, we will let you know when we will deliver the goods to you and when we will ship the goods to you. However, delivery and supply times may also be effected by 3rd party courier schedules.

We will contact you if we are delayed in delivering the goods to you because of circumstances that are not within our control. If we contact you within a reasonable time to let you know about this, then we will not be responsible for any delays due to those circumstances. However, if the delay continues beyond a reasonable amount of time, then you can contact us to cancel the contract, and we will provide you with a refund for any goods that you have paid for but not yet received.

As the delivery may include perishable goods, please make sure someone is available to accept the delivery on the specified day.

If you told us that you would like to collect the goods, then you can collect them once we have confirmed that they are ready for collection. You can collect them during regular shop opening times. If you do not collect the goods from us within a reasonable time or 2 days of us letting you know that they are ready for collection, we will contact you about what to do next.


If something happens that means we must suspend the supply of the goods to you, then we will contact you to let you know.

We will usually let you know in advance of any suspension unless it is an emergency – in which case, we will let you know as soon as reasonably possible.

If we are going to suspend the supply of a good for more than 48 hours then you may contact us to cancel the contract. We will provide you with a refund for the relevant goods for which you have made payment, but have not yet received.

Responsibility for and ownership of goods

You will be responsible for goods from the point at which we deliver the goods to you, or if you have told us that you are collecting the goods, then from the point at which you collect the goods from us.

You will only own the goods once we have received full payment for them. 

If there is a fault with the goods

We hope that you are satisfied with the goods that we have supplied to you, but if there is a fault with them, then please contact us.

We must provide goods to you that meet your consumer rights.

This section 12.3 provides you with a summary of your consumer rights if there is a fault with the goods that we have provided to you. However, this is only a summary of your key rights. If you need more detailed information, you can contact Citizens Advice on or you can call 03454 04 05 06, or you can contact your local Trading Standards Department.

If we have provided you with goods, the Consumer Rights Act 2015 says that the goods must be as described, fit for purpose and of satisfactory quality. If the goods are not of suitable quality or freshness when received, please contact us immediately and we will either refund or replace the goods.

If you decide to trigger your consumer rights to reject goods due to a fault with them, then you must either post them back to us, or if the goods are not suitable for postage, allow us to collect the goods from you. We will pay for the costs of return or collection in these circumstances.

In the event of any queries regarding the sale and supply of goods, please contact:

Dales Traditional Butchers Ltd.
2 Market Street
Kirkby Lonsdale

Tel: 015242 71278

Email: [email protected]